Outsourced call center services built around your customers

Pick one channel or run your entire customer operation through EZO. Every service is staffed 24/7/365 by agents trained on your product, scripts and systems.

Inbound customer service

Every call answered by a live agent, day or night, with the tone and scripting your brand requires.

  • Customer support, order assistance and account changes
  • Appointment booking and scheduling
  • Dispatch support and customer intake
  • General customer care and overflow coverage for in-house teams

Outbound services

Dedicated outbound agents who book meetings, qualify leads and re-engage lapsed customers.

  • Cold calling, lead generation and appointment setting
  • Follow-up calls and database reactivation
  • Surveys and customer retention campaigns
  • Warm transfers to your sales or service team

Virtual receptionist

A professional front desk without the payroll — ideal for clinics, contractors and law firms.

  • Professional call answering, message taking and transfers
  • Appointment scheduling and overflow assistance
  • After-hours support and emergency escalation
  • Customized scripts and routing rules

Live chat & email support

Convert website visitors and clear the inbox with agents trained on your help desk.

  • Real-time website chat with sales-assist prompts
  • Professional email support within agreed SLAs
  • Ticket handling, triage and resolution
  • Ecommerce support and administrative correspondence

Technical support

Tier 1 support agents who resolve the routine issues and escalate the rest cleanly.

  • Tier 1 troubleshooting and guided resolution
  • Account assistance and basic technical support
  • Ticket creation and structured escalation
  • Clear customer guidance and follow-through

Virtual assistants

Remote administrative support for the work that keeps your operation moving.

  • Administrative support and data entry
  • CRM updating and lead management
  • Scheduling, follow-ups and email management
  • Other recurring remote business tasks

Not sure which channels you need?

Send us your call volumes and we'll recommend a staffing mix and hourly rate.