U.S.-based outsourcing partner since 2018
EZO Contact Center is a U.S.-based outsourcing company providing live answering services and dedicated customer support teams for businesses across the United States. Get 24/7 coverage, customized workflows, domestic or international staffing, and dedicated agents starting at $6/hour.
Call 888-913-0788Whether you need a dedicated support team or simply need your phone answered, there's a clear path built for it.
For businesses that need a team
Dedicated agents starting at $6/hour
Built around your schedule, workflows, systems and customer-service requirements — scaling from a single agent to large multi-shift teams.
For small and medium-sized businesses
24/7 live call answering for businesses that can't afford to miss customer calls — nights, weekends, holidays and whenever your team can't pick up.
Start with one agent and scale as your operation grows.
Build schedules around your customers rather than traditional office hours.
International staffing options can significantly reduce customer-support operating costs.
Agents follow your scripts, intake processes, escalation procedures, CRMs and scheduling systems.
Programs can include supervision, reporting, quality assurance, recordings and ongoing operational support.
Redundant connectivity, power backup, distributed staffing and optional AI receptionist backup strengthen continuity.
Affordable, high-quality call center solutions across every channel your customers use.
24/7 customer support, order processing and tier-1 technical troubleshooting.
See how it worksAppointment setting, follow-ups, surveys and win-back campaigns that grow revenue.
See how it worksLive call answering, routing and message taking so no caller reaches voicemail.
See how it worksReal-time chat, professional email responses and ticket management.
See how it worksEZO builds support teams across multiple global markets depending on the program, with U.S.-based staffing available where it matters most. You work with one partner and one point of accountability, regardless of where the team sits.
Since 2018, EZO leadership and agents have worked on customer programs across telecom, retail, home security, technology and delivery. Brands listed below reflect programs our teams have supported — not necessarily direct contracts with EZO.
Brand names are referenced to describe program experience only and do not imply endorsement. Client testimonials and case studies coming soon.
Programs are built around how your business actually takes calls — dispatch, intake, scheduling, sales or support.
Missing calls after 5 p.m., during peak season, or while your technicians are in the field? Start with the page that matches your situation.
Dedicated international agents start at $6/hour, depending on the role, staffing requirements, schedule, skill level and program structure. Spanish-speaking agents are available at a flat rate of $12/hour. Domestic U.S.-based agents are available at $19/hour. For larger or specialized programs, contact EZO for customized pricing.
EZO offers three live answering service plans:
Additional usage is $0.75 per minute. Optional text/SMS notifications are available for +$15/month.
Dedicated phone number: $15/month.
EZO can provide:
Live human agents remain the primary answering solution, while AI receptionist backup can provide additional coverage during unexpected call spikes, overflow periods or temporary agent unavailability.
Yes. EZO can provide 24/7/365 coverage, including nights, weekends, holidays, after-hours coverage, overflow support and customized schedules. Coverage can be designed around each client's specific operational requirements.
EZO provides outsourced customer support and staffing services including:
Yes. EZO can build international and domestic staffing solutions depending on the client's requirements. International staffing provides highly cost-effective scalable support, while U.S.-based staffing is available for programs that specifically require domestic agents.
Yes. EZO can support businesses that need a single dedicated agent as well as organizations requiring larger teams. Programs can scale as the client's needs grow.
Yes. EZO agents can follow client-specific:
The goal is for EZO to operate as an extension of the client's existing business.
EZO can build overflow and redundancy into a client's program. For live answering-service clients, AI Receptionist Backup Coverage can also provide an additional layer of continuity when live agents are temporarily unavailable or call volume unexpectedly spikes.
Tell us your call volume and we'll build a staffing plan with transparent hourly pricing — no long-term lock-in.
