International dedicated agents
From $6/agent hour
Cost-effective dedicated agents for qualifying staffing programs. Final rate depends on role, schedule, skill level and program structure.
Request agent pricingDedicated call center outsourcing
Dedicated Call Center Services for U.S. Businesses
Need customer-service agents without building an internal call center? EZO is a U.S.-based outsourcing partner with flexible domestic and international staffing. You get dedicated agents who work only on your program, follow your workflows and report to one accountable partner.
Dedicated agent pricing
Transparent hourly rates by staffing type. Programs start with one agent and scale from there.
Spanish-speaking agents
$12/agent hour
Flat rate for bilingual Spanish and English support across voice, chat and email.
Request agent pricingU.S.-based agents
$19/agent hour
Domestic staffing for programs that specifically require agents located in the United States.
Request agent pricingFull rate detail lives on the call center and answering service pricing page.
What dedicated agents handle
Inbound customer support
Order status, account questions, billing inquiries and issue resolution on your systems.
Outbound calling
Follow-ups, win-backs, surveys, renewals and campaign calling to lists you provide.
Lead qualification
Screening inbound and outbound prospects against your criteria before they reach your closers.
Appointment setting
Booking qualified appointments directly into your calendar or scheduling platform.
Warm transfers
Live handoffs to your sales, technical or management team with context passed along.
Customer retention
Cancellation saves, renewal conversations and follow-up on at-risk accounts.
Email support
Ticket responses and inbox management inside your help desk.
Live chat
Real-time website and app chat during the hours you choose.
Tier 1 technical support
First-line troubleshooting with escalation paths to your engineers.
Administrative support
Data entry, document handling, order processing and back-office tasks.
CRM management
Updating records, logging dispositions and keeping your pipeline accurate.
Scheduling and customer intake
Dispatch coordination, intake forms and structured qualification.
Start with one agent, scale to a team
Most programs begin with a single dedicated agent covering the busiest part of the day, then add shifts as volume justifies them. Because agents are dedicated to your account, product knowledge compounds instead of resetting on every call.
- Single agent to multi-shift teams
- Schedules built around your call volume, not fixed packages
- Supervision, quality assurance and reporting included in larger programs
- Domestic and international staffing in the same program
- 24/7/365 coverage available through shift design
Dedicated agents or answering service?
Answering service is shared coverage priced by minutes — ideal for after-hours, overflow and lower call volumes.
Dedicated call center agents work solely on your business, inside your systems and workflows, billed hourly — ideal for consistent daily volume and work that goes beyond message taking.
Frequently asked questions
- What is the difference between an answering service and a dedicated agent?
- An answering service is shared coverage priced by minutes — agents answer for many businesses and follow a script. A dedicated call center agent works only on your program, learns your systems and workflows, and is billed hourly starting at $6/hour.
- Can we start with one agent?
- Yes. Programs can start with a single dedicated agent and scale into multi-shift teams as volume grows.
- Do you provide U.S.-based agents?
- Yes. EZO is a U.S.-based company with U.S.-based management, and domestic agents are available at $19/hour for programs that require them. Many clients combine domestic and international staffing in one program.
- Do you offer Spanish-speaking agents?
- Yes, at a flat $12/hour for bilingual Spanish and English support.
- Can EZO handle both inbound and outbound work?
- Yes. Dedicated agents can be scheduled across inbound support, outbound calling, chat, email and administrative work depending on your program design.
- Can agents work in our software?
- Agents can work in browser-based CRMs, help desks, scheduling and phone platforms you provide access to, following your security and access requirements.
- Can you provide 24/7 dedicated agents?
- Yes. Dedicated teams can be scheduled across shifts to provide 24/7/365 coverage, including nights, weekends and holidays.
Build your team
Send us your call volume, hours and workflows. We will map a staffing plan with transparent hourly pricing — starting with one agent if that is all you need.