Workstations
Each EZO center runs around 50 seats, designed against noise. Partitions between agents are lined with soundproofing material so neighbouring conversations never reach your customer.
An outsourcing partner built for uptime
Since 2018, EZO Contact Center has supported telecom carriers, customer-service BPOs, laboratories, home security providers and food delivery apps — with the infrastructure to keep every queue answered.
Built for reliability
EZO operations are designed around redundancy and business continuity, so a power cut, a dropped ISP or a single disrupted site doesn't leave your customers on hold.
Connectivity
Four top-tier national internet providers plus a fifth backup satellite link. A failover switch interconnects every router for seamless transition between ISPs.
Power redundancy
Systems run on a UPS with four batteries, backed by a generator for extended outages, and a secondary UPS dedicated to the routers keeps connectivity alive as a last resort.
Distributed workforce
Remote workforce redundancy lets programs continue if a site is disrupted, and staffing can be distributed across multiple locations for larger or round-the-clock operations.
Quality assurance
Call monitoring and quality assurance are built into managed programs, with call recordings available where a client program requires them.
Reporting
Daily or weekly reporting options give you visibility into volume, handle times, outcomes and agent performance against your program's goals.
- Professional call center environments
- Approximately 50-seat operational centers where applicable
- Sound-reducing workstation partitions
- Multiple internet service providers
- Automatic internet failover
- Backup connectivity
- Satellite connectivity where applicable
- UPS battery backup
- Generator backup
- Redundant systems
- Remote workforce redundancy
- Staffing distributed across multiple locations
- Call monitoring and quality assurance
- Call recordings where required
- Daily or weekly reporting options
Tour the operation
Book a walkthrough call and we'll show you how your program would run on our floor.