Mr. Electric of Orange County

Answering Service Form

Name of Caller

First

Last

Its a great day at Mr Electric this is [INSERT YOUR NAME]. May I ask who I'm speaking with.

Zip Code

Could you please provide your ZIP code so I can confirm that you’re within our service area?

Reason for the call

Could you please tell me the reason for your call? (Write down as much detail as possible and keep it conversational)

Caller Type

have you used Mr. Electric before?

Call Type Agent

Residential or Commercial

Will this service be for a residential property or a commercial location?

Rent or Own

Do you rent or own the property?

Phone Number

May I have the best phone number to reach you?

Do you have an email address you’d like us to use for confirmations or updates?

Best Time to Call the Customer

What is the best time for us to contact you?

Date of Call

Script: “Thank you for calling Mr. Electric. A member of our office team will be returning your call shortly. We appreciate your call—have a great day. Goodbye.”

Time of Call

Agent Name