How Can We Help?
EZO is an Easy Outsourcing Omnichannel Contact Center
that cares for the world’s most trusted brands.
OMNICHANNEL CONTACT CENTER
What We Do
We reimagine your customer experience. We believe experience is everything. We bring actionable insights to your business. With 2 US locations, a remote workforce, and an array of skills, we are your competitive edge. All services also offered in Spanish.
Contact Center Support
We partner with you to provide exceptional call center support that reflects your brand, culture, and values. We provide sales, customer service, and technical support to your customers via phone, email, or chat.
Marketing & Advertising
Utilizing platforms such as Google Ads, Instagram Ads, Twitter Ads, and more. We adjust all marketing campaigns on a daily basis. Daily adjustments include search term, keyword and location analysis.
Back Office Support
We also provide options for back-office tasks including but not limited to data entry, analytics, form processing, web & data research, order taking/processing, content moderation, document translation
Our Clients
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Since EZO Contact Center was established in 2018, we have had to pleasure of serving a
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wide array of clients from an variety of verticals such as Telecom Companies, Customer
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Service BPOs, Laboratories, Home Security, and Food Delivery Apps
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AT&T
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Charter Spectrum
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Vertex Labs
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Triton Technologies
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Valor Global
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Intuit Turbo Tax
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Dick’s Sporting Goods
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Frontier
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Cox
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ADT Home Security
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Comcast
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CenturyLink
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Viasat
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Slice
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EZ Rent Technologies
About Our Centers
Workstations
EZO Contact Centers feature around 50 seats each, meticulously designed to address noise concerns. The workstations incorporate partitions between agents, and the interior of these partitions is enveloped in soundproofing material, effectively minimizing disruptions from neighboring agents’ conversations.
Connectivity
EZO Contact Centers boast connectivity from four of the nation’s top-tier internet service providers, supplemented by a fifth backup satellite connection, ensuring constant online availability. A failover switch interconnects all routers, enabling a seamless transition between ISPs as needed.
Power Redudancy
In terms of power redundancy, EZO Contact Centers are well-prepared. Our systems are initially linked to a Universal Power Source (UPS) equipped with four substantial batteries. Additionally, a power generator is in place for extended power backup in case the UPS depletes. In the rare event of unavailability of generator fuel, a secondary UPS system for the internet routers kicks in to sustain connectivity.
Our Services
Pricing
Basic
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$10/Agent/Hour
- For teams of 1-5 Agents
- Available 24/7/365
Professional
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$8/Agent/Hour
- For teams of 6-10 Agents
- Available 24/7/365
Business
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$7/Agent/Hour
- For teams of 11-20 Agents
- Available 24/7/365
Enterprise
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$6/Agent/Hour
- For teams of 21+ Agents
- Available 24/7/365